General Terms & Conditions

IAbout us

These General Terms and Conditions apply to accommodation reservations made directly with AVICENNA HOMES-KALKAN through our website or by email.

AVICENNA HOMES-KALKAN · Kalkan Mah. Kisla Cad. No 40-42, Kömürlük-Zeytinkayasi mevki, 07960 Kaş-Kalkan, Turkey · info@avicennahomes.com · Hatice Sevinç Hueck +49 172 3240173 · +90 537 380 49 61 · Peri Rana Hueck +49 160 8439065

In these terms, “we”, “us” and “our” refer to Avicenna Homes. “You” and “your” refer to the person making the reservation.

IIReservations

All reservations are subject to availability. You must provide accurate contact details, stay dates and guest information, including all adults, children and infants.

Submitting a booking request or receiving an acknowledgement does not by itself confirm your reservation. A reservation becomes binding once we have received the required payment and issued written booking confirmation.

Please check your confirmation and contact us promptly if any details are incorrect.

IIIAccommodation and occupancy

Children and infants must be included in the guest information and count towards the occupancy limit. A baby cot does not increase the permitted occupancy.

The extra bed is available only in Afşana, for the ninth guest. No more than one extra bed is available. Additional overnight guests are not permitted without our prior written agreement.

IVMinimum stay

For Afşana and Setara, the standard minimum stay is 7 nights from 1 May to 1 October and 5 nights from 2 October to 30 April. For Nana, the standard minimum stay is 3 nights.

The minimum stay applicable to your selected dates will be stated before booking. Any agreed exception must be confirmed by us in writing.

VPrices and currency

Accommodation prices are charged per accommodation, per night, for the confirmed dates and occupancy. Before you commit to a booking, we will disclose the total payable price, including applicable taxes, mandatory charges and any selected, confirmed extras.

The accommodation price and payment currency will be stated in your booking summary and confirmation. Extras quoted in euros will be identified separately. If currency conversion is necessary, the rate and payable amount will be disclosed before you agree to the charge.

Changes to advertised prices do not affect an already confirmed booking unless you request a change and accept a revised price.

VIAdditional services

Additional services are subject to availability and, where applicable, host confirmation.

Early check-in and late check-out are confirmed only after we have approved the request and you have accepted the quoted charge. Confirmed paid extras will be itemised in your booking details.

VIIDeposit and payment

A security deposit of £500 per villa is also required for stays at Villa Afşana, Villa Setara and Villa Nana.

To completeConfirm when the security deposit is paid, how, and when it is returned.

A deposit of 30% of the total confirmed booking price is required to secure your reservation. It must be received within 48 hours of the payment request; otherwise the provisional reservation may be cancelled and the accommodation released.

The remaining balance must be received no later than 7 days before arrival. For bookings made within 7 days of arrival, full payment is required by the deadline stated in the payment request.

If the balance is not received by its due date, we may cancel the booking after notifying you. Subject to applicable law, the deposit will not be refunded in that situation. Amounts already paid are credited against any applicable cancellation charge; the deposit is not an additional penalty.

VIIICheck-in and check-out

All times are local to Kalkan, Turkey. Please inform us of your expected arrival time; arrival instructions will be provided before your stay. Early check-in and late check-out require prior confirmation.

IXCancellation by the guest

Cancellation requests must be sent by email to info@avicennahomes.com, identifying the booking and the lead guest. The charge is determined by when we receive your notice before the scheduled arrival date:

The “total accommodation price” means the confirmed price for the entire stay, after any agreed discount. Payments received are applied towards the charge; any excess is refunded. Charges for extras that will not be supplied are refunded unless a separate, lawful condition was disclosed and accepted before booking.

Refunds are made using the original payment method where possible. These conditions do not limit any mandatory rights you have under applicable law.

XBooking changes, non-arrival and early departure

Requests to change dates, accommodation or guest numbers must be submitted by email and are subject to availability, any price difference and our written confirmation. If a change cannot be accommodated, your original booking remains in place unless you cancel it under Section 9.

Non-arrival is treated as a cancellation on the arrival date. A voluntary late arrival or early departure does not reduce the agreed price, subject to mandatory legal rights.

XICancellation by Avicenna Homes

If we cannot provide your confirmed accommodation, we will inform you as soon as possible and may offer alternative accommodation or dates, which you are free to accept or decline. If you decline, or no suitable alternative is available, we will refund payments received for accommodation and services we cannot provide. This does not restrict any further remedies available to you under applicable law.

XIIGuest responsibilities

Guests must use the accommodation and its facilities with reasonable care, respect neighbours and follow reasonable safety instructions and house rules disclosed before booking. Please notify us promptly of damage, defects or safety concerns.

Guests may be responsible for evidenced loss or damage caused by intentional or negligent conduct, in accordance with applicable law. Normal wear and tear is excluded. Property-specific rules on smoking, pets, visitors or events will be disclosed before booking.

XIIIProblems during your stay

If something is wrong with your accommodation, please contact us promptly and give us a reasonable opportunity to resolve it. Reporting a problem does not affect your statutory rights. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

XIVRight of withdrawal

Reservations for accommodation on specific dates are generally excluded from the statutory 14-day right of withdrawal under Turkish distance-contract rules. The cancellation policy in Section 9 therefore applies, without prejudice to any mandatory rights.

XVPersonal information

We process personal information for booking administration, payment handling, guest communication and compliance with legal obligations. Further information is provided in our Privacy Policy. Accepting these terms is not consent to marketing communications.

XVIApplicable law and disputes

These terms are governed by Turkish law, without depriving consumers of mandatory protections that apply to them. Please contact us first if you have a complaint. You retain the right to refer a dispute to any competent court or consumer dispute-resolution body.

XVIIChanges to these terms

The version provided when your booking is confirmed applies to that reservation. Later updates apply to future bookings unless otherwise agreed or required by law. If a provision is found invalid, the remaining provisions continue to apply.