Cancellation & Refund Policy
IScope
This policy applies to accommodation reservations made directly with Avicenna Homes through our website or by email. It summarises Sections 7 and 9–11 of our General Terms and Conditions. The terms provided when your booking is confirmed apply to your reservation.
IIHow to cancel
Send your cancellation request to info@avicennahomes.com, including your booking reference, lead guest name and scheduled arrival date. The applicable charge is determined by when we receive your email before arrival.
IIICancellation charges
| Notice before arrival | Cancellation charge |
|---|---|
| More than 56 days | No charge. Full refund of payments made for the booking |
| 42 to 56 days, inclusive | 50% of the total accommodation price |
| Fewer than 42 days | 100% of the total accommodation price |
The total accommodation price is the confirmed price for the entire stay, after any agreed discount. It does not include separately charged extras.
IVPayments, extras and refunds
Payments already received are applied towards the cancellation charge. If you have paid more than the charge, the excess is refunded; if less, the outstanding amount remains payable, subject to applicable law.
Charges for extras that will not be supplied are refunded unless a separate, lawful cancellation condition was disclosed and accepted before booking. Refunds are made using the original payment method where possible; processing times may vary.
VBooking changes and unused nights
Requests to change dates, accommodation or guest numbers must be submitted by email and depend on availability, any price difference and our written confirmation. If a change cannot be accommodated, the original booking remains in place unless you cancel it under this policy.
Non-arrival is treated as a cancellation on the arrival date. Voluntary late arrival or early departure does not reduce the agreed price, subject to mandatory legal rights.
VIMissed payment deadlines
A 30% deposit is required within 48 hours of the payment request; if it is not received, the provisional reservation may be released. The balance is due no later than 7 days before arrival — or, for bookings within 7 days of arrival, by the deadline in the payment request.
If the balance is not received by its due date, we may cancel after notifying you. Subject to applicable law, the deposit will not be refunded in that situation; it is credited against the cancellation charge and is not an additional penalty.
VIICancellation by Avicenna Homes
If we cannot provide your confirmed accommodation, we will inform you as soon as possible and may offer alternatives. If you decline, or none is available, we will refund payments received for accommodation and services we cannot provide.
VIIIYour rights and contact
This policy does not limit mandatory rights under applicable law. For cancellation requests or refund questions, email info@avicennahomes.com.
